Patient Satisfaction Survey
Survey report for Quarter 1, 2011
Percentile Ranking of Top Box Scores in CMS Database
|Grand Mean Rank*||Communication with Nurses||Communication with Doctors||Responsiveness of Hospital Staff||Pain Management|
|HSH**||99th %ile||93rd %ile||98th %ile||96th %ile||99th %ile|
|Communication about Medicines||Discharge Information||Cleanliness of Hospital Environment||Quietness of Hospital Environment||Overall Rating of this Hospital||Willingness to Recommend this Hospital|
|HSH**||94th %ile||99th %ile||98th %ile||98th %ile||99th %ile||99th %ile|
*These Grand Mean percentile ranks are based on Gallup's Database, not the CMS database.
**HSH = Loma Linda University Heart and Surgical Hospital
What is a percentile rank, and what does it mean?
Percentile identifies the percentage of a group, in this case hospitals, that an individual hospital’s score is better than. For example, a hospital’s patient satisfaction score with a percentile rank of 73 means that hospital’s score is higher than 73% of the comparison hospitals. For HCAHPS, the comparison hospitals may be made up of other hospitals that use Gallup or the HCAHPS survey (about 4000 hospitals).