Loma Linda University Medical Center Patient Check In


Pre-Registration and Insurance Verification Services

If your service is scheduled in advance, we will attempt to verify your insurance eligibility, authorization requirements for your specific services, and determine your financial liability for the services. If your insurance requires a pre-certification, we will attempt to obtain all required clinical information from your physician to confirm the authorization is obtained prior to your arrival for services. If we are unable to obtain a pre-certification, we may need to cancel or reschedule your services. The pre-registration and insurance verification department is open Monday through Friday from 8 a.m. to 5 p.m. If you have questions about your insurance benefits and authorization requirements prior to your hospital services you may call 909-651-4162.

Insurance and Self Pay

Your co-pay, deductible, co-insurance, and/or self pay discounted rate are due at the time of service. Payments can be made by cash, credit cards, personal check, or EFT (Electronic Funds Transfer). Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

Medicare/Med-Cal

Loma Linda is a Medicare/Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service. Medicare patients are requested to pay their deductible at the time of admission. If not paid, supplemental insurance eligibility must be verified.

Medicare patients, when you are scheduled for an Outpatient service Medicare requires us to check the diagnosis information your ordering physician has provided for the specific test or procedure. In some cases Medicare will not pay for a service because they feel the diagnosis does not support the need for the test or service requested by your physician.

If you are scheduled for an Inpatient Admission

Your physician will make the necessary arrangements for your admission to LLUMC and will notify you of the time you are to check in at the designated check in area. At the designated time, you should report to the Patient Check In Office on the campus you will have service. A Customer Service Representative will be waiting for you and will carefully guide you through the check in process. We will confirm your address, telephone number, place of employment and insurance information. Please have your insurance card(s) and proof of identification readily available. Financial arrangements for your care will be handled at this time if not previously done so. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered, or to work out special payment arrangements. You will be asked to review and sign forms required by State and Federal Regulations.

If you are scheduled for an Outpatient Test or Procedure

If you have a physician’s order for an outpatient test or procedure, please bring it with you the day of your test. You should report to the Patient Check In Office on the campus you will have service. A Customer Service Representative will be waiting for you and will carefully guide you through the check in process. We will confirm your address, telephone number, place of employment and insurance information. Please have your insurance card(s) and proof of identification readily available. Financial arrangements for your care will be handled at this time if not previously done so. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered, or to work out special payment arrangements. You will be asked to review and sign forms required by State and Federal Regulations.

Admission/Outpatient Check In Information

The Patient Check In Office is open Monday through Friday 6 a.m. to 5 p.m. 
For more information call
909-558-8666 for main Medical Center (University Hospital)
909-558-4000 ext. 87125 for Children’s Hospital
909-558-6625 for East Campus Option #2
909-651-7155 for Heart & Surgical Hospital

Financial Counseling Services

The Financial Assistance office is here to help un-insured and under-insured individuals. We will complete a screening to help identify a patient’s linkage to one of the County or State Programs. Included but not limited to Medi-Cal, Cash Discounts and possible Charitable Discounts. We will help you complete the applications, schedule appointments for you with a County Eligibility Worker and follow up with you to return all required documentation. We will assist you in following up with outside Eligibility Workers if you already have a pending case. We will also assist in setting up payment arrangements on cash discounted and or charity discount payments.

For more information call
909-558-4313 Monday through friday 8 a.m. to 4 p.m.