Loma Linda University Medical Center Patient Check In


Pre-Registration and Insurance Verification Services

If your service is scheduled in advance, we will attempt to verify your insurance eligibility, authorization requirements for your specific services, and determine your financial liability for the services.  If your insurance requires a pre-certification, we will attempt to obtain all required clinical information from your physician to confirm the authorization is obtained prior to your arrival for services.  If we are unable to obtain a pre-certification, we may need to cancel or reschedule your services. The pre-registration and insurance verification department is open Monday through Friday from 8:00 a.m. to 5:00 p.m.  If you have questions about your insurance benefits and authorization requirements prior to your hospital services you may call (909) 651-4162 ext. 14162.

Insurance and Self Pay

Your co-pay, deductible, co-insurance, and/or self pay discounted rate are due at the time of service.  Payments can be made by cash, credit cards, personal check, EFT (Electronic Funds Transfer).  Your insurance coverage is a contract between you and your insurance company.  Benefits will vary depending upon the type of insurance policy you carry.

Medicare/Med-Cal

Loma Linda is a Medicare/Medi-Cal provider.  Medicare and MediCal patients must present their current cards at the time of service.  Medicare patients are requested to pay their deductible at the time of admission.  If not paid, supplemental insurance eligibility must be verified.  Medicare patients should be prepared to pay their Inpatient deductible at the time of admission.

Medicare patients, we are required by Medicare to check the diagnosis information that your ordering physician has provided with the specific test or procedure they have ordered when you are scheduled for an Outpatient service.  In some cases Medicare will not pay for a service because they feel that the diagnosis does not support the need for the test or service requested by your physician.

If you are scheduled for an Inpatient Admission

Your physician will make the necessary arrangements for your admission to LLUMC and will notify you of the time you are to check in at the designated check in area.  At the designated time, you should report to the Patient Check In Office on the campus you will have service. A Customer Service Representative will be waiting for you and will carefully guide you through the check in process. We will confirm you address, telephone number, place of employment and insurance information.  Please have your insurance card(s) and proof of identification readily available. Financial arrangements for your care will be handled at this time if not previously done so. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered, or to work out special payment arrangements.  You will be asked to review and sign forms required by State and Federal Regulations.  For your convenience the forms are available on our web site for your review.  You may elect to print the forms, (click here: registration forms) sign and bring with you to your check in appointment.  This will expedite the check in process.

If you are scheduled for an Outpatient Test or Procedure

If you have a physician’s order for an outpatient test or procedure, please bring it with you the day of your test.  You should report to the Patient Check In Office on the campus you will have service. A Customer Service Representative will be waiting for you and will carefully guide you through the check in process. We will confirm you address, telephone number, place of employment and insurance information.  Please have your insurance card(s) and proof of identification readily available.  Financial arrangements for your care will be handled at this time if not previously done so. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered, or to work out special payment arrangements.  You will be asked to review and sign forms required by State and Federal Regulations.  For your convenience the forms are available on our web site for your review.  You may elect to print the forms, (click here: registration forms) sign and bring with you to your check in appointment.  This will expedite the check in process.

Admission/Outpatient Check In Information

The Patient Check In Office is open Monday through Friday 6:00 a.m. to 8:00 p.m.  And 7:30 a.m. to 3:00 p.m. on weekends. 
For more information call
(909) 558-8666 for main Medical Center (University Hospital)
(909) 558-4000 ext. 87125 for Children’s Hospital (weekdays only)
(909) 558-6625 for East Campus
(909) 651-7155 for Heart & Surgical Hospital

Financial Counseling Services

The Financial Assistance office is here to help un-insured and under-insured individuals.  We will complete a screening to help identify a patient’s linkage to one of the County or State Programs.  Included but not limited to Medi-Cal, MIA, CMSP, Cash Discounts and possible Charitable Discounts.  We will help you complete the applications, schedule appointments for you with a County Eligibility Worker and follow up with you to return all required documentation.  We will assist you in following up with outside Eligibility Workers if you already have a pending case.  We will complete MIA applications for San Bernardino County when applicable.  We will also assist in setting up payment arrangements on cash discounted and or charity discount payments

Forms Links:


Registration Forms

Conditions of Treatment (English or Spanish)

Financial Agreement (English or Spanish)

Patient Rights (English or Spanish)

Patients Responsibilities (English or Spanish)

Patient Complaint/Grevience (English or Spanish)

Notice of Privacy Practice (English or Spanish)

Facility Directory Information (English or Spanish)

An Important Message from Medicare about Your Rights (English or Spanish)

Notice of Charity Care, Discounted Payment and Self-Pay Payment Policy (English or Spanish)

Financial Assistance Brochure (English)

Physicians Order to Admit (English)

Request for Admission or Surgery (English)