Support groups and services
Dealing with abuse
If you would like to talk to someone about any issue related to sexual, verbal, or physical abuse, domestic violence, or child or elder abuse, please call (909) 558-4000, extension 44315 and ask to speak with a clinical social worker.
A chapel is located on the lobby level across from the gift shop. Open to patients and visitors 24 hours a day, the chapel provides a quiet place for meditation and prayer. Nondenominational Christian services are held in the chapel for patients and visitors each Saturday and Sunday at 11:00 a.m.
LLUMC chaplains are available at all times to visit with you. You should feel free to call a chaplain whenever you or one of your visitors desires spiritual or emotional support. There is a specific chaplain assigned to each unit who will make every effort to visit all patients regularly. There is also a special chaplain on call 24 hours a day. A Catholic priest is also in-call for LLUMC patients.
To request a chaplain, contact your nurse or call Chaplain Services directly at (909) 558-4000, extension 44367.
Family needs and support
LLUMC understands that hospitalizations can create crises in a patient's family. Children in single-parent homes may need care, finances may become quite tight during a parent's illness, or any other number of difficult scenarios might arise. Medical Center social workers are available at all times to help families through these difficulties. To speak with a social worker about your own family's needs, call (909) 558-4000, extension 44315.
LLUMC's Chaplain Services conducts a series of grief recovery seminars for persons dealing with personal tragedies, including the death of a loved one, or a divorce. The seminars require a small fee and are open to any interested persons. Contact Chaplain Services for more information at (909) 558-4000, extension 44367.
All nurses who are employed at LLUMC receive spiritual care training during their orientation process. The spiritual care education of the nursing staff continues after orientation with other classes offered on a periodic basis.
The Medical Center also encourages nurses to complete an in-house grief counseling program called "Resolve Through Sharing." During the course, nurses are trained to work with parents who are suffering loss through miscarriage, stillbirth, or newborn death. Not only do the nurses work with parents during a hospital stay, but also provide follow-up care after they return home. We offer bereavement programs.
The Medical Center staff understands that being a patient can be a difficult and frustrating experience with practical and emotional consequences for you and your family. Social workers are provided by the Medical Center free of charge and are available to both you and your family members.
The social work department provides psychosocial services to all age groups from infant to geriatric, in all inpatient areas as well as in the emergency department. Additionally, the social work department serves a number of outpatient departments including: Children's Hospital Pediatric Specialty Team Center, Transplant and Heart Institute, Rehabilitation Institute, Proton Treatment Center, oncology adult and pediatric outpatient clinics, and dialysis unit. Services offered by the social work department include but are not limited to: supportive counseling during hospital stay, crisis intervention, family conference, psychosocial assessment, consultation for complex cases, community resources, assistance with child, spouse, and elder abuse cases, assistance with transportation issues, and facilitation of groups for patients and families.
Whatever your personal needs, please do not hesitate to call a social worker AT ANY TIME, and for any reason. During the daytime social workers can be reached at (909) 558-4000, extension 44315. At night and on weekends, ask your nurse to page the hospital's administrative supervisor who will contact a social worker for you.
The Department of Case Management is actively involved in the delivery of care for all our inpatients through out LLUMC health-care system. One will find nurse case managers in the emergency department, Children's Hospital pediatric specialty clinics, Hearth Institute, and Proton Treatment Center. Case managers are responsible for verification of insurance eligibility and benefits, securing appropriate authorizations for admission, analyzing hospital contracts, collaboration with patient service for bed placement, clinical screening for all admissions, discharge planning, patient care rounds, collaboration with admitting physicians and third party payers, appeals management, complex case review for current utilization and financial reimbursement. Case managers and social workers collaborate in delivery of patient care and work side by side with the health-care team to ensure excellent care of all our patients.