For Health Professionals > Health Information Management > Frequently Asked Questions

Frequently asked questions


  1. How may I request a copy of my medical record?
  2. Is there a charge? What form of payment do you accept?
  3. May my spouse request and receive copies of my medical record?
  4. What are the hours of operation for Release of Information area?
  5. Will you fax copies of my records to my home or office?
  6. Will you mail the copies or will I have to pick them up?
  7. How long do you keep my medical records?
  8. May I obtain a copy of my X-ray films from you?
  9. When may I expect to receive a copy of my records?
  10. Where are you located?
  11. What is your mailing address?
  12. What is your fax number?
  13. Where do you mail copies of requested medical records?

1. How may I request a copy of my medical record?
We can fax or mail you an authorization form for you to complete. You can also print one from this web site under forms.

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2. Is there a charge for me to receive my medical records? What form of payment do you accept?
There is a charge of $.25 per page for personal use. Prepayment is required for personal access. An invoice may be mailed prior to the actual records being mailed to you. There is no charge if sent to physicians or school nurse, DPSS, attorney, insurance companies. We accept check, money order, cash, and credit card payment in person only.

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3. May my spouse request and receive copies of my medical record?
Only if he/she is the executor or has power of attorney over your health-care matters. Otherwise, no they cannot.

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4. What are the hours of operation for the release of information area?
Monday -Thursday: 8:00 a.m. - 5:00 p.m., Friday: 8:00 a.m.- 2:00 p.m.

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5. Will you fax copies to my home or office?
We do not fax medical records to patients' homes. We will fax to your doctor's office or hospital if it is required for patient care.

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6. Will you mail the records or will I have to pick them up?
We will mail the records, unless other arrangements are made in advance with a release of information staff member.

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7. How long do you keep my medical records?
At this time, indefinitely.

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8. May I obtain a copy of my X-ray films from you?
No, you will need to contact the radiology department directly. We only have access to the reports.

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9. When may I expect to receive a copy of my records?
The law allows us 15 calendar days to answer a request. We will make every effort to get them to you by then.

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10. Where are you located?
Our office is located at 101 East Redlands Blvd, Suite 1200, San Bernardino, CA 92408.

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11. What is your mailing address?
Our Mailing address is LLUMC, Loma Linda University Health System, Health Information Management Department (Medical Records), 101 East Redlands Blvd. Suite 1100, San Bernardino, CA 92408.

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12. What is your fax number?
Our fax number is 909-558-2454

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13. Where do you mail copies of requested medical records?

  • Records for continuing care may be mailed to a physician at no charge to the patient.
  • Records may be mailed to an attorney and appropriate charges will be collected from the patient.
  • Records may be mailed to Social Services/Disability at no charge to the patient.
  • Records may be mailed to insurance companies; if applicable, the insurance company will be billed.
  • If records are mailed to you, advance payment is required. Records will be held for 180 days. If payment is not received by then, the copies will be destroyed.

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